Q & A

Q: What kinds of payment methods are available?

A: Currently, we only accept one-time payment by credit card. 

Q: Can people with metal allergies use your products?

A: Our jewelry is made of stainless steel (SUS304) and silver 925, and is nickel-lead free. However, depending on your condition,  you may experience metal allergies.

 If you experience any skin problems such as rash or itching, please stop using the product immediately and consult a doctor. 

After use, wipe the product with a soft cloth to keep it clean. 

Please note that we are not responsible for any allergic reactions after purchase. 

Thank you for your understanding.

Q:Can we use it in water?

A: The product is resistant to a little sweat, but please refrain from direct contact with water, such as bathing or swimming pools, as this may cause the product to deteriorate.

Q: Can I cancel the order?

A: We will not accept any cancellations, because as soon as we receive your order, we will start the process of making your name jewelry.

We thank you for your understanding.

Q: Can I specify the date and time of delivery or track the order?

A: We are sorry, but due to the overseas shipping system, we are unable to offer date specifying or tracking services. 

We will respond as soon as possible in case of misdelivery. Please wait until your order arrives.

Q: Do you provide wrapping service?

A: Due to our shipping system, we are unable to offer wrapping services. We will deliver your ordered jewelry in a special jewelry box.